Policies and General Conditions

3. Payment Methods

Viajes Perú accepts payments via bank transfers, authorized payment apps, credit/debit cards, and other means enabled by the company. Expenses or commissions generated by the financial institution will be assumed by the client, unless otherwise indicated.

Payments made in a currency other than the one established for the service will be subject to the exchange rate in effect at the time of the transaction.

4. Advance Payments / Deposits

Advance payments made to confirm a booking may be immediately allocated to the purchase or confirmation of services with providers, such as entry tickets to tourist attractions, train tickets, transportation, lodging, or other related services.

For this reason, advance payments will be subject to the cancellation and refund policies established for the contracted service and by the involved providers.

5. Changes and Rescheduling

Requests for date changes or rescheduling must be submitted through our official channels and will be subject to availability, as well as the policies and conditions of the involved providers.

Depending on the contracted service, administrative fees, fare differences, or penalties established by providers may apply. In some cases, certain services do not allow changes once confirmed. This does not constitute an additional surcharge set by Viajes Perú, but rather a consequence of the conditions applicable to the contracted services, which, in many cases, do not allow refunds, transfers, or modifications once confirmed by the corresponding entities or providers.

6. Cancellations

Cancellation requests must be made in writing through our official channels. Refunds, penalties, or reimbursements, where applicable, will be governed by the conditions of the contracted service and the policies of the involved providers.

Regulated services or those already confirmed with third parties may be subject to restrictions, penalties, or may not allow refunds, in accordance with current regulations and each provider’s conditions.

7. Services Subject to Special Regulation

Some tourism services marketed by Viajes Perú, such as entrance tickets to Machu Picchu and other tourist attractions, train tickets, flights, accommodations, or other services managed by public entities or external providers, are subject to specific rules and conditions established by such institutions.

Once issued or confirmed, these services may not allow name changes, date changes, time changes, transfers, or refunds, in accordance with the policies in effect for each provider or competent authority.

In these cases, Viajes Perú will carry out the necessary arrangements for the purchase or confirmation of said services and will provide the corresponding guidance to the passenger. However, the conditions for modification, cancellation, or refund will be those established by the entity or provider responsible for each service. Therefore, we recommend carefully verifying the information provided during the booking process before making any payment or requesting the issuance of tickets or entry passes.

8. Agency Liability

Viajes Perú organizes, coordinates, and operates tourism services, committing to providing professional service and adequate follow-up before and during the journey, aiming to offer a safe and high-quality experience to its passengers.

In services managed by third parties, such as train tickets, attraction entry fees, flights, accommodations, or other complementary services, the agency will carry out the corresponding procedures and provide the necessary support, according to the policies and conditions established by each provider.

Viajes Perú shall not be held liable for delays, cancellations, restrictions, modifications, or force majeure situations arising from external providers or circumstances beyond its control; notwithstanding the above, it will make reasonable efforts to assist the passenger and seek available alternatives.

9. Passenger Obligations

The passenger is responsible for providing truthful, complete, and updated information at the time of booking, as well as verifying that the data on their voucher, tickets, or other travel documents are correct.

Likewise, passengers must carry their valid identity document or passport during the trip, arrive punctually at the established times and meeting points, and follow the instructions of the guide, driver, or authorized personnel, contributing to the proper development of activities and group safety.

Failure to comply with these obligations, as well as no-shows, delays, or the presentation of incorrect or incomplete documentation, may lead to the partial or total loss of the contracted service, in accordance with applicable policies.

10. Health and Traveler Conditions

The passenger declares to be in adequate physical and health conditions to participate in the contracted service. Likewise, the passenger agrees to inform Viajes Perú in advance about any medical condition, allergy, disability, or physical limitation that may require special attention or consideration during the development of the activity.

Some destinations and activities take place in high-altitude areas or require moderate to intense physical effort. Therefore, it is the passenger’s responsibility to evaluate their health status before booking and to follow the recommendations provided by the agency and staff in charge.

Viajes Perú recommends having travel insurance covering medical assistance, accidents, and other eventualities during the trip.

11. Personal Data Protection

Viajes Perú will handle the personal information provided by its clients confidentially, in accordance with Law No. 29733, Personal Data Protection Law, its Regulations, and other applicable current regulations.

Collected data will be used solely for booking management, coordination of contracted services, ticket issuance, compliance with legal obligations, and other purposes directly related to service delivery. When necessary, such information may be shared with providers or competent authorities for the correct execution of the contracted services.

Holders of personal data may exercise the rights granted to them by current legislation through Viajes Perú’s official customer service channels.

12. Use of Photography and Audiovisual Material

During the development of tourism services, Viajes Perú may capture photographs and videos for promotional, advertising, or institutional purposes.

The passenger’s participation in such material shall be understood as authorized, unless they expressly express their opposition before the start of the service. In the case of minors, authorization must be granted by their father, mother, or legal representative.

13. Applicable Law and Jurisdiction

These Policies and General Conditions are governed by the current legislation of the Republic of Peru.

Any dispute related to the interpretation or execution of these conditions will be resolved in accordance with Peruvian laws and submitted to the jurisdiction of the competent bodies of the city of Cusco, unless otherwise provided by law.