Privacy Policy and Personal Data Protection

At Viajes Perú, we recognize the importance of protecting the privacy and personal data of our clients. This Privacy Policy and Personal Data Protection aims to clearly inform how we collect, use, store, protect, and, when applicable, share the personal information provided to us by our clients, in accordance with Law No. 29733 – Personal Data Protection Law, its Regulations, and other applicable current legislation.

1. Information We Collect

To properly deliver our tourism services, Viajes Perú may collect the following personal information:

Full names and surnames.
National Identity Document (DNI), passport, or other valid identity document.
Nationality.
Date of birth, when applicable.
Email address.
Telephone or mobile number.
Information required to prepare quotes, manage bookings, and deliver the contracted tourism services.
Additional information voluntarily provided by the client to enhance service delivery.

2. Purpose of Personal Data Processing

The personal data provided by our clients will be used solely for purposes related to the provision of our tourism services, such as:

Answering inquiries, information requests, and quotes.
Managing bookings and coordinating contracted services.
Issuing vouchers, tickets, or other travel-related documentation.
Coordinating with tourism suppliers for the proper delivery of contracted services.
Maintaining communication with the client before, during, and after the trip.
Informing about modifications, rescheduling, incidents, or aspects related to the contracted service.
Complying with legal, tax, and contractual obligations.

Personal data will not be used for purposes other than those specified herein, except with the express authorization of the data owner or applicable legal provision.

3. Consent for Personal Data Processing

By voluntarily providing personal data through our website, email, WhatsApp, digital forms, social media, or other official service channels, the client expresses consent for Viajes Perú to process such information in accordance with this Privacy Policy and Personal Data Protection and current regulations.

The client may revoke their consent whenever applicable legislation allows, without prejudice to applicable legal or contractual obligations.

4. Sharing Information

Viajes Perú may share personal information only when necessary for the proper provision of contracted services, with providers such as:

Accommodation establishments.
Transportation companies.
Tour operators.
Train operators.
Airlines.
Tourist attraction administrators.
Other suppliers directly linked to the execution of the contracted service.

Likewise, information may be provided to competent authorities when a legal obligation requires it.

5. Information Security

Viajes Perú adopts reasonable technical, organizational, and administrative measures to protect clients’ personal information against unauthorized access, loss, alteration, disclosure, or misuse, striving to preserve the confidentiality, integrity, and availability of the processed personal data.

Access to information will be restricted solely to personnel or suppliers who require it to fulfill their duties.

6. Rights of the Personal Data Owner

Personal data owners may exercise the rights recognized by current legislation, including access, rectification, updating, cancellation, and opposition to the processing of their personal data.

To exercise these rights, they can communicate with Viajes Perú through our official customer service channels.

7. Use of Photographs and Audiovisual Material

During the delivery of tourism services, Viajes Perú may capture photographs or videos for promotional, advertising, or institutional purposes.

When a passenger’s image is used in an identifiable manner for such purposes, the company will request prior authorization. In the case of minors, such authorization must be granted by the father, mother, or legal representative.

8. Use of Cookies

Our website may use cookies to improve the browsing experience, optimize site functionality, and obtain statistical information about its use.

The user can configure their browser to accept, reject, or delete cookies at any time.

9. Policy Updates

Viajes Perú may modify or update this Privacy Policy and Personal Data Protection when necessary to adapt it to regulatory, technological, or service delivery changes.

Any update will be published in a timely manner on the official website.

10. Contact

If you have questions about this Privacy Policy and Personal Data Protection or wish to exercise any of the rights recognized by current legislation, you can contact Viajes Perú through our official customer service channels.

Sales Specialist

Your specialist is ready to answer all your questions. Write to us and receive prompt, clear, and personalized service.

☎ +51 973561450 Consulta Ahora

We are a 100% local travel agency with over 12 years of experience creating unique experiences in Cusco and throughout Peru. We promote responsible tourism and actively support rural communities, offering authentic trips that connect you deeply with our culture and nature.